Support Office Roles
Our Support Office in vibrant Nottingham is right at the heart of our operation (easily accessible by national rail and the M1 it's at the heart of the country too). Just as our stores are totally centred around delighting their customers, we're every bit as passionate about playing our part, providing a level of support that's second to none. We may be behind the scenes, but we're certainly not behind the times. With cutting edge technology, innovation at every turn and a truly joined up approach to communication we keep in touch with each and every store, employee and supplier - support office roles don't get much more frontline than this. Here's a quick overview of our key support office departments.
» Customer Service
Our Customer Service departments deal with a range of incoming enquiries from our stores as well as our customers and covers four different areas: Contact Lenses, Logistics, Information Services and Customer Care. Every day really is different, bringing its own challenges and rewards. One thing that unites the people who work in any of these areas though is a passion for putting customers first, whether it's helping them find their nearest store, query a transaction or pick their perfect product. An accurate and timely response is a must too. We're driven by delivering the kind of service we'd all love to receive and we set challenging performance targets which are monitored regularly to help us continually improve our service. We play a key role in identifying trends across our business too, constantly keeping us ahead of the game.